Free Shipping For All Orders Above N50,000 (For Customers in Lagos)
Free Shipping For All Orders Above N50,000 (For customers in Lagos)
Free Shipping For All Orders Above N50,000 (For Customers in Lagos)
Free Shipping For All Orders Above N50,000 (For customers in Lagos)
At Justrite Pharmacy Limited (“Justrite Pharmacy”), we are committed to delivering exceptional customer experiences through our website https://www.justritepharmacy.com) under our Your Health Our Priority Promise. To provide personalized services, we collect and analyze customer data to understand buying habits, ensuring continuous service excellence. We prioritize transparency, privacy, and security in handling your personal data.
This policy outlines how we collect, store, use, and share customer data, the controls in place, and your choices regarding personal data when you visit or purchase from Justrite Pharmacy.
This Privacy Policy is governed by the laws of the Federal Republic of Nigeria, and Nigerian courts shall have jurisdiction over related matters. Justrite Pharmacy reserves the right to seek recourse in any jurisdiction worldwide to restrain unlawful use of Website materials.
We collect personally identifiable information (e.g., email address, name, phone number) when you create a free account with Justrite Pharmacy. While some sections of our Website can be browsed without registration, activities like placing orders require an account. We may use your personal information to send tailored offers based on your order history and interests. Justrite Pharmacy may use this data for purposes including updating our Wellness Loyalty Program, promotional activities, and creating derivative works. You can opt out of these offers at any time. Unless you opt out, your continued engagement is deemed acceptance of our use of your personal information for these purposes, to the extent permitted by law.
We use personal information to deliver requested services. When using your data for marketing, we offer an opt-out choice; not opting out is deemed acceptance of such use, per applicable law. We use your data to resolve disputes, troubleshoot issues, ensure safe services, measure interest in our offerings, and inform you about online/offline offers or product updates. To enhance our services, we analyze demographic and profile data from user activity. We use your IP address to diagnose server issues, administer our Website, confirm identity, and gather broad demographic data. Optional surveys may request contact or demographic details (e.g., location, age) to personalize your experience with relevant content.
We may share personal information with affiliates to prevent fraud, identity theft, or service abuse, and to facilitate joint or co-branded services you request. We strive to maintain control and responsibility over your data. By providing your personal information, you consent to its transfer to affiliates or service providers, who may not offer the same data protection level. Where appropriate and feasible, we will contractually require third parties to adhere to this Privacy Policy.
Affiliates will not market to you unless you explicitly opt in.
We may disclose personal information if required by law or in good faith to comply with subpoenas, court orders, or legal processes, or to enforce our Terms, Privacy Policy, or protect user rights, property, or safety.
In the event of a merger or acquisition, Justrite Pharmacy may share your personal information with another entity, which will be required to follow this Privacy Policy.
Our Website employs robust security measures to protect against loss, misuse, or alteration of your data. Account changes or access occur via secure servers. We adhere to strict security guidelines to prevent unauthorized access, but the internet is not 100% secure, and Justrite Pharmacy assumes no liability for data interception or misuse during transmission, to the extent permitted by law.
Cookies are small text files stored in your browser to track user activity and enable personalized features, such as maintaining your shopping cart. Disabling cookies may impair your Website experience. Our cookies do not contain personal details and are free from viruses.
We prioritize data security during transactions using Secure Socket Layer SSL) protocol to encrypt inputted information. When processing orders, we transmit the full card number to the card company but display only the last four digits in order confirmations. Order information collected includes your name, shipping address, payment details, email, and health information (e.g., allergies, pregnancy status).
You can opt out of non-essential (promotional, marketing-related) communications after creating an account. To unsubscribe from our lists or newsletters, visit https://www.justritepharmacy.com/unsubscribe or use the one-click unsubscribe button in our emails. You can update, change, or limit communications by contacting us. Notify us of changes to your contact details or errors in our records. Updates to our records may take up to 7 business days. Not opting out is deemed acceptance of our use of your data for promotional purposes.
We use third-party advertising companies to serve ads on our Website.
These entities will not market to you unless you opt in.
We retain your personal information only as long as reasonably necessary for the purposes outlined in this policy.
You have the right to access, correct, update, or delete your personal information. Contact us to exercise these rights.
e may update this Privacy Policy to reflect changes in our practices or applicable law, indicating the last update date at the top of our website homepage. You are responsible for reviewing the current version. Continued use of the Website after updates is deemed acceptance of the revised policy, to the extent permitted by law.
Contact our Customer Service Team via live chat on our Website or by calling 0808 765 4321 during our hours: Monday–Saturday, 9:00 AM–8:30 PM, and Sunday, 10:00 AM–8:00 PM. We are committed to your wellness under our Your Health Our Priority Promise.
Justrite Pharmacy Limited, your trusted partner in community health, operates (https://www.justritepharmacy.com) (“Website”). By ordering through our Website, you agree to the terms below, designed to ensure transparency and exceptional service under our Your Health Our Priority Promise.
We take pride in maintaining accurate inventory on our Website to serve you better. In rare cases of stock discrepancies, we may be unable to fulfill all items in your order. We will ship available products and reach out to offer you the choice of waiting for restocked items or receiving a prompt refund for unavailable items.
Shipping fees are calculated at checkout based on your order’s weight, size, and delivery location. We use eco-friendly packaging to ensure safe delivery while minimizing environmental impact. Shipping costs are collected at purchase completion.
Under our Your Health Our Priority Promise, Justrite Pharmacy honors valid warranty claims submitted within 5 days of item receipt. Customers are responsible for return shipping costs, which are nonrefundable. Upon receiving returned items, we process claims within 4 business days. Approved claims offer:
Deliveries within Lagos typically arrive within 24–36 hours, ensuring you receive your health essentials quickly.
Orders placed before 12:00 PM (WAT) are dispatched the same day. Orders placed after 12:00 PM are shipped the next business day for Lagos deliveries. Our stores operate Monday–Saturday, 9:00 AM–8:30 PM, and Sunday, 10:00 AM–8:00 PM, including select public holidays.
Address changes are accepted only before dispatch. Contact our Customer Service Team to update your delivery details.
If an item is unavailable, we will contact you to offer the choice of waiting for us to source and deliver the item within 24-36 hours or receiving a prompt refund for the unavailable item. If you choose a refund, we will issue it to your original payment method or Justrite Pharmacy Wellness Wallet, as preferred, and ship the rest of your order to minimize delays. If the item remains unavailable after 24-36 hours and you choose to wait, we will issue a full refund and may offer Wellness Wallet credit or loyalty points as a gesture of appreciation for your patience.
If your order exceeds the expected delivery time, reach out to our Customer Service Team, and we’ll investigate immediately to ensure resolution.
Once your order is dispatched, you’ll receive a tracking link via email or SMS, allowing you to monitor your shipment’s progress with real-time updates from our trusted shipping partners.
If you receive a damaged parcel, please reject it from the courier and contact our Customer Service Team immediately. For parcels delivered in your absence and reported as damaged, use the live chat on our Website to connect with a support specialist.
Sales tax is included in the product prices displayed on our Website, ensuring no hidden costs at checkout.
You may cancel your order before dispatch by contacting our Customer Service Team. Post-dispatch cancellations are subject to our refund policy.
We’ll process a refund or replacement once our courier partner completes their investigation.
A refund or replacement will be issued after the courier confirms the parcel as lost.
Our Customer Service Team is here to assist you via Website live chat or by calling 0808 765 4321 during our extended hours: Monday–Saturday, 9:00 AM–8:30 PM, and Sunday, 10:00 AM–8:00 PM. We’ll guide you through returns or any other inquiries with our commitment to your wellness.
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This policy outlines the return process for online purchases delivered through Justrite Pharmacy Limited’s website
https://www.justritepharmacy.com). For items purchased at our physical stores, please return them to the store of purchase.
Due to legal restrictions, prescription medications (e.g., controlled drugs, certain antibiotics, and other medications restricted to prescription-only dispensing due to safety or regulatory requirements) ordered online cannot be returned under any circumstances.
Receive your ordered products from our dispatch officer.
Carefully inspect your product(s) to ensure they match your order specifications and expectations.
Under our Your Health Our Priority Promise, Justrite Pharmacy provides refunds in accordance with Consumer Law when proof of purchase is provided, under the following circumstances:
Customers are not entitled to a refund if:
Items Not Eligible for Returns Due to legal or safety restrictions, the following products cannot be returned under any circumstances:
Refunds are not available for prescription items, pharmacy medicines, pharmacist-only medicines, vitamins, or baby formula, as these cannot be returned to stock or resold after leaving our premises. We cannot guarantee storage conditions or product effectiveness once delivered.
Log in to your account on our website, navigate to ‘Orders,’ and then select ‘Returns.’ Enter your order details, choose the product(s) to return, and provide the reason for the return with a supporting photo. Select your preferred refund option: original payment method or Justrite Pharmacy Wellness Wallet. After submitting, you’ll receive confirmation that we’ve received your request, and we’ll begin reviewing it promptly.
Upon approval of your return request, Justrite Pharmacy will arrange for a courier to pick up the returnable item(s) from the delivery address provided in your order. If the return is due to our error (e.g., faulty goods, incorrect items shipped, or expired products), Justrite Pharmacy will cover the return shipping costs. For other eligible returns (e.g., goods unfit for their intended purpose or failing to meet quality standards due to manufacturer issues), customers are responsible for return shipping costs, which are non-refundable, as outlined in our Shipping Policy. At the time of pick-up, our courier will conduct a preliminary verification of the grounds for return (e.g., checking for visible damage, incorrect items, or expiry dates) to ensure the item matches the submitted return reason. You will be notified via email or SMS to confirm the pick-up schedule, typically within 2 business days of request approval. If you requested a replacement and the item is available, we will dispatch the replacement within 24-36 hours of receiving and verifying the returned item. If you requested a refund or Wellness Wallet credit, processing will proceed to the next step upon verification.
Once the returned item is received and the grounds for return are fully verified by our quality assurance team, Justrite Pharmacy will process your chosen resolution within 4 business days. Refunds will be issued to your original payment method or Wellness Wallet, as selected. If a replacement was chosen and the item is available, it will be dispatched with no additional shipping cost for the replacement delivery. You will be notified via email or SMS upon completion of the refund or dispatch of the replacement.
Unavailable Stock? If an ordered item is unavailable, we’ll source and deliver it within 24–36 hours. If it remains unavailable, we’ll issue a full refund and offer Wellness Wallet credit or loyalty points to thank you for your patience. We apologize for any inconvenience.
Delivery costs are non-refundable. Replacement delivery times may vary based on your location.
Our Customer Service Team is available to assist via the live chat on our website or by calling 0808 765 4321 during our extended hours: Monday– Saturday, 9:00 AM–8:30 PM, and Sunday, 10:00 AM–8:00 PM. We’ll guide you through the return process with our commitment to your wellness.
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This website is operated by Justrite Pharmacy Limited. Throughout the site, the terms “we”, “us”, and “our” refer to Justrite Pharmacy Limited. Justrite Pharmacy Limited offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site (https://www.justritepharmacy.com) and/or purchasing from us, you engage in our “Service” and agree to be bound by the following Terms of Service (“Terms”), including additional terms,
conditions, and policies referenced herein or available by hyperlink, such as our Shipping Policy and Refund Policy. These Terms apply to all users, including browsers, vendors, customers, merchants, and
contributors of content.
Please read these Terms carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms. If you do not agree to all the terms and conditions, you may not access the website or use any services. If these Terms are considered an offer, acceptance is expressly limited to these Terms.
Any new features or tools added to the current store shall also be subject to these Terms. You can review the most current version of the Terms at any time on this page. We reserve the right to update, change, or replace any part of these Terms by posting updates and/or changes to our website.
It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on a secure e-commerce platform that allows us to provide our products and services to you.
By agreeing to these Terms, you represent that you are at least 18 years old or the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright or pharmaceutical laws).
You must not transmit any worms, viruses, or any code of a destructive nature.
A breach or violation of any of these Terms will result in immediate termination of your Services.
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (excluding payment information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform to technical requirements of connecting networks or devices. Payment information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website without express written permission from us.
The headings used in this agreement are for convenience only and do not limit or affect these Terms.
We strive to ensure that information on our site is accurate, complete, and current but are not responsible if it is not. The material on this site is provided for general information only and should not be relied upon as the sole basis for decisions without consulting primary, more accurate, or timelier sources, such as a healthcare professional. Any reliance on the material is at your own risk.
This site may contain historical information, which is not current and is provided for reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information. You agree to monitor changes to our site.
Product prices are subject to change without notice.
We reserve the right to modify or discontinue the Service (or any part thereof) without notice. We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the Service.
Certain products or services may be available exclusively online through the website. These products, including prescription medications, have limited quantities and are subject to our Refund Policy.
We make every effort to display accurate colors and images of our products, but we cannot guarantee that your device’s display will be accurate.
We reserve the right to limit sales of our products or Services to any person, geographic region, or jurisdiction on a case-by-case basis. We may limit quantities of products or services offered. Product descriptions and pricing are subject to change without notice at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for products or services is void where prohibited and we will not be held liable in any way whatsoever for the offer.
We do not warrant that the quality of products, services, or information will meet your expectations or that errors in the Service will be corrected. Consult a healthcare professional before using any product.
We reserve the right to refuse any order. We may limit or cancel quantities purchased per person, household, or order, including orders under the same customer account, payment method, or billing/shipping address. If we change or cancel an order, we will attempt to notify you via the email or phone number provided at the time of the order. We may limit or prohibit orders that appear to be placed by dealers, resellers, or distributors.
You agree to provide current, complete, and accurate purchase and account information for all purchases. You agree to promptly update your account details, including email address and payment information, to ensure we can complete your transactions and contact you as needed.
For more details, review our Refund Policy.
We may provide access to third-party tools (e.g., health calculators) over which we have no control or input. These tools are provided “as is”
and “as available” without warranties or endorsements. We are not liable for any issues arising from your use of these tools.
Your use of optional tools is at your own risk, and you should review the terms of the third-party provider(s). New services or features introduced on the website will also be subject to these Terms.
Our Service may include third-party content or links to third-party websites not affiliated with us. We are not responsible for the content, accuracy, or practices of these websites and do not warrant or assume liability for third-party materials, products, or services.
You are responsible for reviewing third-party policies before engaging in transactions. Complaints or questions about third-party products should be directed to the third party.
If you send submissions (e.g., contest entries) or unsolicited ideas, suggestions, or materials (“comments”), we may, without restriction, edit, copy, publish, distribute, or use them in any medium. We are not obligated to (1) maintain comments in confidence, (2) pay compensation for comments, or (3) respond to comments.
We may monitor, edit, or remove content we deem unlawful, offensive, or in violation of intellectual property rights or these Terms. Your comments must not violate third-party rights, including copyright, trademark, or privacy, or contain unlawful or malicious material. You are solely responsible for the accuracy of your comments, and we assume no liability for them.
Your submission of personal information is governed by our Privacy Policy, available on our website.
Our site or Service may contain typographical errors, inaccuracies, or omissions related to product descriptions, pricing, promotions, or availability. We reserve the right to correct such errors or cancel orders without prior notice, even after order submission.
We are not obligated to update or clarify information except as required by law. No update or refresh date indicates that all information has been modified.
You are prohibited from using the site or its content: (a) for unlawful purposes; (b) to solicit unlawful acts; (c) to violate laws or regulations; (d) to infringe intellectual property rights; (e) to harass, discriminate, or harm others; (f) to submit false information; (g) to upload malicious code; (h) to collect others’ personal information; (i) to spam, phish, or scrape; (j) for obscene purposes; or (k) to interfere with security features. Violation of these prohibitions may result in termination of your access to the Service without prejudice to other reserved legal rights and remedies.
We do not guarantee that our Service will be uninterrupted, timely, secure, or error-free, or that results will be accurate or reliable.
Your use of the Service and products is at your sole risk. Except as expressly stated, all products and services are provided “as is” and “as available” without warranties, including implied warranties of merchantability, fitness for a particular purpose, or non-infringement.
Justrite Pharmacy Limited, its directors, employees, affiliates, agents, suppliers, or licensors shall not be liable for any direct, indirect, incidental, punitive, or consequential damages, including lost profits, revenue, or data, arising from your use of the Service or products, even if advised of the possibility. Our liability is limited to the maximum extent permitted by law.
You agree to indemnify and hold harmless Justrite Pharmacy Limited, its affiliates, officers, directors, agents, suppliers, and employees from any claim or demand, including reasonable attorneys’ fees, arising from your breach of these Terms or violation of any law or third-party rights.
If any provision of these Terms is unlawful, void, or unenforceable, it shall be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be severed without affecting the remaining provisions.
Obligations and liabilities incurred before termination survive the termination of these Terms. These Terms are effective until terminated by you or us. You may terminate by notifying us that you no longer wish to use our Services or by deleting your account. We may terminate your access without notice if you violate these Terms, and you will remain liable for all amounts due up to the termination date.
Our failure to enforce any right or provision of these Terms does not constitute a waiver. These Terms, along with any policies posted on our site, constitute the entire agreement between you and us, superseding any prior agreements. Ambiguities in interpretation shall not be construed against the drafting party.
These Terms and any related agreements are governed by the laws of Nigeria. Disputes will be resolved in the courts of Lagos State.
You can review the current Terms at any time on this page. We may update or replace these Terms at our discretion by posting changes to our website. Your continued use of the Service after changes constitutes acceptance.
Contact our Customer Service Team via live chat on our website or by calling 0808 765 4321 during our hours: Monday–Saturday, 9:00 AM–8:30 PM, and Sunday, 10:00 AM–8:00 PM. We are committed to your wellness under our Your Health Our Priority Promise.
Head Office 1 Bola Sonoiki Street, Ramat GRA, Ogudu, Lagos
09169980569
onlinesales@justritepharmacy.com
© Justrite Pharmacy. All Rights Reserved.
© Justrite Pharmacy. All Rights Reserved.